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What You Need to Know Before You Start

Our legal terms set out how your account works, what rules apply to activity on indo2000, and how eligibility is determined based on local law in Indonesia. Availability depends on local law and is permitted only in eligible regions.

Account TermsEligibility by RegionDANA, OVO, GoPay Wallet PolicyData & PrivacyContact Rights
indo2000 What You Need to Know Before You Start
LEGAL CONTACT PATHS

How to Reach Us on Legal or Policy Matters

If you have a question about your rights under our terms, a dispute over a transaction processed via DANA or OVO, or a request related to your account data, our support team handles policy enquiries directly. Reach us through any of the channels below — describe your issue clearly and include your registered account details so we can respond without delays.

Live Chat Open the chat widget from any page on indo2000. Describe your legal or account query and our team will respond without routing you through a generic queue.
Email Support Send detailed policy or data-related queries to our support email. Include your account ID and the transaction reference if your question involves a DANA, OVO, or GoPay payment.
Account Help Centre Log in to your account and navigate to Help to submit a formal policy request. This channel is best for account suspension reviews and data-access requests.
HOW WE HANDLE THIS

Data, Security and Account Rights at indo2000

These are the four areas that matter most when you put your account details and wallet access in our hands. We want you to know exactly what we do with your data, how long we keep it, and what you can request.

Data Handling

Personal data you submit during registration — name, contact details, wallet ID — is used only for account operation and identity verification. We do not sell or share it with third-party marketers.

Cookie Policy

We use session cookies to keep your login active and preference cookies to remember your settings between visits. You can clear cookies at any time through your browser without losing your account.

Account Security

Your account is protected by PIN or OTP verification at login. If you notice unrecognised activity — especially on wallet-linked sessions via GoPay or DANA — contact support immediately to freeze the account.

Data Retention and Requests

We retain account records for the period required by our operational obligations. You can request a copy of your stored data or ask for deletion of non-essential records by contacting our support team in writing.

Common Questions About Our Terms and Your Rights

If your question is not covered here, reach out through live chat or the account help centre. These answers reflect our current policy — if terms change, we notify you through your registered contact details.

Access depends on local law and is available only where it is permitted in your region. Confirm eligibility under laws applicable to your location before opening or using an account.

If access becomes restricted in your region, we may suspend or close your account. Any confirmed balance linked to DANA, OVO, or GoPay will be handled according to our withdrawal policy at that time.

Log in to your account, go to Help, and submit a data-access request in writing. Include your account ID. We process these requests in line with our data retention obligations.

You can request deletion of non-essential personal records. Some data must be retained for operational and verification purposes. Contact support via email with your request and account details.

Contact support immediately through live chat. We can freeze your account, revoke active sessions, and review login history — especially important if your GoPay or OVO wallet is linked.

We notify you via your registered contact details when material changes are made. Continuing to use your account after an update means you accept the revised terms as they stand.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.